Posted September 23, 2019 09:15:00 The Federal Trade Commission (FTC) is urging consumers to change their billing and payment information for online businesses to avoid being charged for a credit card or debit card.
In a letter sent to consumers, the FTC said it is “increasingly concerned” about how the “use of credit card information for payment transactions, such as for online shopping, is occurring” and said that consumers should report fraudulent charges to the FTC.
The FTC has been warning for years about the impact of the use of credit cards on consumers.
Last year, the agency issued an alert that it has received from consumers saying they are being charged a fee for credit card payments and that they are not required to pay for their charges.
The new letter also urges consumers to report any fraudulent charges through the FTC’s website, by calling 1-800-FTC-HELP or by using the FTC website’s toll-free consumer complaint line.FTC Commissioner Mary Jo White told Fox News that the letter is the first step in “clarifying that it’s OK to ask questions about payment practices that may be affecting your credit report.”
White said she hopes the letter will help to address the problem.
“I think it will be helpful for people to understand how they can better understand their financial situation, and also understand how to be able to report these kinds of things,” she said.
“The letter is not about stopping people from doing their banking,” she added.
“The letter’s just clarifying that you need to be careful.”
White noted that the FTC will continue to provide a free consumer complaint form for consumers.
“If you feel like you have been charged a premium for using your credit card, the Commission will continue working with you to help you resolve these charges,” she explained.